Warranty

Effective Date: 27 February 2026

Applies to all purchases made through www.axrah.com or authorized AXRAH distributors.

Warranty Coverage

All AXRAH systems are backed by our warranty covering parts, service, and technical support.

Chamber Ultra : 3-Year Limited Manufacturer Warranty
Chamber : 2-Year Limited Manufacturer Warranty
Rota : 2-Year Limited Manufacturer Warranty
Pulse : 1-Year Limited Manufacturer Warranty
Flux : 1-Year Limited Manufacturer Warranty
Arc : 1-Year Limited Manufacturer Warranty

I. Limited Manufacturer Warranty

AXRAH warrants that the products listed above are free from defects in materials and workmanship under normal residential or commercial use for the applicable warranty period shown above, beginning on the date of delivery.

What's Covered

• Manufacturing defects in materials and workmanship

• LED panel malfunction due to manufacturing defects

• Internal electrical component failure

• Power supply unit failure

• Integrated control system defects

• Cooling system malfunction under normal use

• Structural frame integrity issues

Warranty Support & Resolution

AXRAH operates on a remote support model (no on-site service).

If a manufacturing defect is confirmed, we will:

• Perform remote diagnostics (video or technical consultation)

• Provide step-by-step troubleshooting

• Ship replacement parts for defective components

• Guide you or your local technician through installation

• Provide ongoing technical support throughout the warranty process

Note:

• Replacement parts remain under the original warranty period and do not extend coverage.

• Full unit replacement will only be considered if the issue cannot be resolved through replacement parts.

II. What Is Not Covered

This warranty does not cover:

• Cosmetic wear (scratches, marks, discoloration)

• Misuse, abuse, or improper installation

• Power issues (voltage instability, surges, improper setup)

• Failure to use a certified surge protector

• Unauthorized modifications or repairs

• Water damage (unless explicitly rated)

• Excessive commercial usage beyond recommended limits

• Normal LED performance degradation over time

• Shipping damage (if customer-arranged carrier is used)

• Force majeure events (fire, flood, natural disasters)

III. Warranty Claim Process

To submit a claim, contact us at:

📧 support@axrah.com

Please include:

• Order number

• Serial number

• Proof of purchase

• Clear description of the issue

• Photo and/or video evidence

AXRAH may require live video diagnostics before approving a replacement.

• Customers are responsible for local installation and labor costs.

• AXRAH covers standard shipping for approved replacement parts.

IV. Commercial Installation Requirements

For products installed in gyms, clinics, studios, or other commercial environments:

• Proper installation is the buyer's responsibility.

• Voltage compliance must be ensured.

• Surge protection is mandatory.

• Preventative maintenance must follow AXRAH guidelines.

Failure to meet these conditions may void the warranty.

V. Limitation of Liability

AXRAH's responsibility is limited strictly to replacement parts and warranty support as outlined above.

We are not liable for:

• Business loss or revenue interruption

• Downtime or operational delays

• Indirect or consequential damages

• Performance or usage outcomes

• Health-related claims

Maximum liability will not exceed the original product purchase price.

VI. Non-Medical Disclaimer

AXRAH products are designed for general wellness use only.

They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.