Warranty

AXRAH LIMITED WARRANTY

Effective Date: 27 February 2026

Applies to purchases made through www.axrah.com or authorized AXRAH distributors.

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I. AXRAH POD & POD ULTRA

Two-Year Limited Manufacturer Warranty

AXRAH warrants that the AXRAH Pod and AXRAH Pod Ultra are free from defects in materials and workmanship under normal commercial or residential use for two (2) years from the original date of delivery.

Coverage Includes:

 • LED panel malfunction due to manufacturing defect

 • Internal electrical component failure

 • Power supply unit failure

 • Integrated control system defects

 • Cooling system malfunction under normal use

 • Structural frame integrity defects

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Warranty Remedy (Remote Support & Parts Replacement)

AXRAH does not provide on-site repair services.

In the event of a confirmed manufacturing defect, AXRAH will:

 • Conduct remote diagnostics via video or technical consultation

 • Provide troubleshooting support

 • Ship replacement parts for the defective component

 • Provide installation guidance to the purchaser or their local technician

Replacement parts are covered under the original warranty term and do not extend the warranty period.

Full unit replacement will be considered only if AXRAH determines that the defect cannot be resolved through part replacement.

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II. AXRAH PANEL & PANEL PRO

One-Year Limited Manufacturer Warranty

AXRAH warrants that the AXRAH Panel and AXRAH Panel Pro are free from defects in materials and workmanship under normal use for one (1) year from the original date of delivery.

Warranty Remedy

AXRAH will provide:

 • Remote troubleshooting support

 • Replacement parts for confirmed manufacturing defects

 • Installation guidance

No on-site service is included.

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III. What Is Not Covered

This warranty does NOT cover:

 • Cosmetic wear (scratches, surface marks, discoloration)

 • Damage caused by misuse, abuse, or improper installation

 • Improper voltage, power surges, or electrical instability

 • Failure to use a certified surge protector

 • Unauthorized modifications or repairs

 • Water damage (unless product is rated for such use)

 • Excessive commercial cycling beyond recommended session guidelines

 • Normal LED output degradation over time

 • Shipping damage if customer-arranged carrier is used

 • Acts of God (fire, flood, natural disaster)

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IV. Warranty Claim Process

To initiate a claim:

Email: support@axrah.com

Provide:

 • Order number

 • Serial number

 • Proof of purchase

 • Description of issue

 • Clear photo and/or video evidence

AXRAH may require live video diagnostics prior to approving parts replacement.

Customer is responsible for local labor costs associated with installation of replacement parts.

AXRAH will cover shipping of approved replacement parts (standard shipping method).

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V. Commercial Installation Clause

For Pods installed in commercial gyms, clinics, or sports facilities:

 • Purchaser is responsible for proper installation

 • Proper voltage compliance is required

 • Use of surge protection is mandatory

 • Preventative maintenance must follow AXRAH operating guidelines

Failure to meet these conditions may void warranty coverage.

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VI. Limitation of Liability

AXRAH’s liability is limited strictly to replacement parts as described above.

AXRAH is not liable for:

 • Loss of business revenue

 • Downtime

 • Indirect or consequential damages

 • Performance outcomes

 • Health-related claims

Maximum liability shall not exceed the original purchase price of the product.

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VII. Non-Medical Device Disclaimer

AXRAH products are non-medical wellness devices.

They are not intended to diagnose, treat, cure, or prevent any disease.